Hai Yen is the co-owner and Operations Director of Vietnam in Focus, where she has been the backbone of our operations since 2015. Managing all bookings and customer service, Hai Yen ensures every guest’s experience is seamless, from the first inquiry to the final farewell.

Born and raised in rural Nghe An province, Hai Yen carries a profound connection to Vietnam’s countryside and its rich cultural traditions. Her deep understanding of rural life brings unparalleled authenticity to our tours, offering guests a rare and genuine insight into Vietnam’s heart and soul.

A graduate of Hanoi’s prestigious University of Tourism, Hai Yen combines academic excellence with practical expertise, holding a government-accredited Vietnamese Tour Operator license. Before joining Vietnam in Focus, she gained extensive experience in some of Hanoi’s top hotels and restaurants, honing her skills in hospitality and customer service.

But Hai Yen is more than just an operations expert—she’s a passionate adventurer with a love for sharing Vietnamese culture. Her warmth, dedication, and meticulous attention to detail ensure that every guest’s journey is not only well-organized but also unforgettable. Whether it’s curating personalized itineraries or answering your questions with a smile, Hai Yen is at the heart of what makes Vietnam in Focus special.